Support

Questions, a tricky technical problem, or something that doesn’t feel right? We’re here to help.

Write to support@jadehaven.app. Include your device model, app version, and what happened. Screenshots help. Please never send your password or verification code.

Common questions

Where can I download Jadehaven?

Jadehaven Mahjong is currently in development. Official iPhone and Android store links will appear on our home page when it is released.

Can I play without an account?

Yes. Campaign progress is saved on your device and the campaign works offline. An optional account lets you back up your progress. Signing in and syncing require an internet connection.

My verification email hasn’t arrived.

Check your junk folder and confirm the email address you entered. Account messages come from accounts@jadehaven.app. Codes expire after 30 minutes. You can request another code in the app; only the newest code works.

How do I move progress to another device?

In a build with cloud accounts enabled, sign in and back up your progress on the original device first. Sign in to the same account on the other device. If the app reports a save conflict, check which progress you want to keep before replacing either save.

How do I delete my account?

You can delete it in the app’s account screen, or request deletion by email. See our account deletion instructions.

Support

Common questions

Other questions