Privacy

EFFECTIVE SEPTEMBER 22, 2026

Jadehaven Mahjong and this website are provided by Taptastiq LLC. This policy describes our current development release, website, and optional account service.

Playing on your device

Your levels, stars, earned coins, settings and garden progress are stored on your device. You can play the campaign without creating an account. If you uninstall the app without a cloud backup, locally stored progress may be lost.

Optional accounts and cloud saves

If you create an account, we store your email address, a password hash, verification information and sign-in sessions. We use these to verify your email, let you sign in, recover access and protect your account. We never store your password as plain text.

When you use cloud saves, your game progress is stored on our server so it can be restored across devices. Account emails contain verification or password-reset codes; they are not a marketing subscription.

Purchases and advertising

Live purchases and advertising are not enabled in the current public service. The game includes development integrations with Apple, Google Play and Google AdMob. We will update this policy and the store disclosures before enabling live purchases or advertising.

When purchases are enabled, the service is designed to verify store transaction information and keep an account balance and unlock history. Apple or Google handles payment details. Our account deletion process removes personal purchase material while retaining transaction identifiers without an account link to prevent repeated grants. Development builds may use test ads; advertising privacy controls are available in the app where applicable.

Website visits and support

This website uses no advertising cookies or third-party analytics. Fonts and images are served from our own domain. Our server keeps ordinary access and error logs, which may include an IP address, browser information, the requested page and a timestamp, for security and troubleshooting.

If you contact us, we receive your email address, message and any attachments you send. We use them to respond and investigate your request. Do not send passwords or verification codes.

Storage and service providers

We operate the game’s account, email and website services on infrastructure managed for Taptastiq LLC. Hosting and email delivery involve infrastructure providers. We do not sell account information or share it for targeted advertising in the current service. We may disclose information when needed to comply with a lawful request or protect the service.

Retention and deletion

Account information and cloud saves remain while your account exists. Verification codes expire after 30 minutes and sign-in sessions after 30 days. Deleting your account removes your account, sessions, cloud save and personal purchase material from the active database. Non-personal transaction records may remain to prevent duplicate purchase grants.

Deleted data can remain temporarily in restricted rotating backups until those backups expire. Support correspondence and operational logs are retained for support, security and applicable recordkeeping needs. Contact us about a specific deletion or retention request.

You can delete your account in the app or follow the email deletion process. Deleting a cloud account does not necessarily erase local game progress on your devices; clearing the app’s storage or uninstalling removes local app data. Deletion does not request a store refund.

Your choices

You can play offline, choose whether to create an account, sign out, and request access, correction or deletion of your account information by emailing privacy@jadehaven.app. We may need to verify that you own the account before acting on a request.

Children and updates

The account service is not intended for children under 13. If you believe a child has provided personal information, contact us so we can investigate and remove it. We will update this page as the game and its services change.

Contact

Taptastiq LLC
privacy@jadehaven.app