Privacy

UPDATED OCTOBER 12, 2026

Jadehaven Mahjong and this website are provided by Taptastiq LLC. This policy covers the game, optional accounts and cloud saves, store purchases, and advertising integrations.

Playing on your device

Your levels, stars, earned coins, settings and garden progress are stored on your device. You can play the campaign without an account. Uninstalling without a cloud backup may lose local progress.

Optional sign-in and cloud saves

You may sign in with Apple, Google, or an email account. We store an account identifier, email address where provided, linked provider identifiers, verification information and sign-in sessions. Email accounts also have a password hash; we never store a plain-text password. Apple may provide a private relay email address. Provider tokens needed to maintain or revoke Apple authorization are encrypted on our server.

We use this information to authenticate you, protect your account, recover access, and connect the same game account across devices. We do not request access to your contacts, photos, mail, or Google Drive. We do not store your Apple or Google password. Cloud saves contain game progress and preferences so you can restore them on another device. Account emails contain verification or reset codes, not marketing subscriptions.

Store purchases

Apple or Google handles checkout and payment details. We receive and verify store transaction information, including product and transaction identifiers, purchase status, and information binding a purchase to your game account. We store encrypted verification material, purchased coin balances and permanent unlocks to deliver purchases, restore them, handle refunds and prevent duplicate grants. We do not receive your card number. Sandbox and license-test purchases are used during development; they do not represent a public store release.

Advertising and privacy choices

The game integrates Google AdMob and its User Messaging Platform. Development builds display test ads. The ads-enabled release requests non-personalized ads, subject to your privacy choices. Automatic ads appear between stages and optional videos can earn a verified coin reward. Remove Automatic Ads disables automatic ads; optional videos remain available.

When the advertising SDK operates, Google may collect and share your IP address (which can estimate approximate location), device or advertising identifiers, ad views and interactions, app interactions, crash and performance information. Google uses this for advertising, measurement, analytics and fraud prevention. The game does not request GPS, camera, microphone, contacts or photo-library access for advertising.

Where required, the game asks for advertising privacy choices before requesting ads. You can revisit Manage advertising privacy on the account screen when this option is required in your region. Your choice may result in limited ads rather than no ads. Device advertising identifier controls are also available in system settings. We do not request Apple's cross-app tracking permission in the current build.

Optional video verification sends a game account identifier and short-lived reward-intent identifier to Google and receives a signed callback. We use it to grant the reward once and enforce the daily limit; it does not give Google your account password or cloud save. See Google's privacy policy and advertising controls.

Website visits and support

This website has no advertising cookies, third-party analytics or externally served fonts. Our infrastructure keeps ordinary access and error logs, which may include IP address, browser information, requested page and timestamp, for security and troubleshooting. If you contact support, we receive your email, message and attachments and use them to respond. Do not send passwords or verification codes.

Service providers and protection

Taptastiq LLC manages the account, email and website services using hosting, email and restricted backup infrastructure. Apple and Google provide sign-in and store verification; Google provides advertising when enabled. Network requests use HTTPS. Access to private account and purchase material is restricted. We do not provide your email or cloud save to advertising partners for targeting. Advertising SDK data is handled as described above. We may disclose information to comply with lawful requests or protect the service.

Retention and deletion

Account information and cloud saves remain while your account exists. Email verification/reset codes expire after 30 minutes and game sessions after 30 days. Account deletion removes the account, provider links, sessions, cloud save and personal purchase verification material from the active service. Minimal transaction identifiers without an account link remain to prevent repeated grants.

Deleted information can remain temporarily in restricted rotating backups until they expire. Support correspondence and operational logs are retained for support, security and applicable recordkeeping needs. Contact us about access, correction, deletion or a specific retention request. Deleting an account does not request a store refund or automatically erase offline progress on every device.

Your choices

You can play offline, choose whether to sign in, sign out, manage required advertising privacy choices, and delete your account in the app or by email request. Contact privacy@jadehaven.app for privacy requests; we verify ownership before disclosing or deleting account information.

Children and updates

The account service is not intended for children under 13. If you believe a child provided personal information, contact us so we can investigate and remove it. We update this policy and store disclosures when our services or data practices change.

Contact

Taptastiq LLC
privacy@jadehaven.app